FAQ / Terms & Conditions
How long before do I need to book for events rentals and photo booth?
Booking is to be done as early as possible as we tend to get booked quickly. Generally a week in advance is best so we can promise you our best service.
What are the payment terms?
For events and photo booth, we require a 50% deposit a week to minimum 2 days before the rental day. For bank transfers, please ensure the money reaches our account minimum 1 day before the event.
What is the return/exchange policy?
We have a strict no refund policy however for events and photo booth you can get a credit note which you can use for upto a year.
For products also there is no return policy, and only packed goods can be exchanged for credit note. Goods sold unpacked can not be exchanged also.
What is Delivery terms and conditions?
Please visit our delivery page for delivery schedule and charges.
Can I collect the items from your store?
We are an online store but we do get a lot of collection requests. For pick up, you will have to order on phone and book a time for pick up from our office located at Downtown Dubai, behind Dubai Mall. We try our best to accomodate all requests for pick up but sometimes we are too busy so please bear with us.
For any other question, complaint or suggestion please feel free to contact us at firstname.lastname@example.org or for urgent queries please contact us at 052-9070051.