FAQ / Terms & Conditions
How long before do I need to book for events rentals and photo booth?
Booking is to be done as early as possible as we tend to get booked quickly. Generally a week in advance is best so we can promise you our best service.
What are the payment terms?
For events and photo booth, we require a 50% deposit a week to minimum 2 days before the rental day. For bank transfers, please ensure the money reaches our account minimum 1 day before the event.
What is the return/exchange policy?
We have a strict no refund policy however for events and photo booth you may get a credit note which you can use for up to a year.
For products also there is no return policy, and only packed goods can be exchanged for credit note. Goods sold unpacked can not be exchanged also.
Cancellation of any events, services, rentals or any other package will incur 50% cancellation charge.
What is Delivery terms and conditions?
Please visit our delivery page for delivery schedule and charges. We deliver all over the United Arab Emirates by our own dedicated delivery team.
Can I collect the items from your store?
We are an online store but we do get a lot of collection requests. For pick up, you will have to order on phone and book a time for pick up from our office located at Qouz-4. We try our best to accommodate all requests for pick up but sometimes we are too busy so please bear with us.
How do you inform about my payment confirmation?
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.
Accuracy of billing and account information
You agree to provide current, complete and accurate purchase and payment information for all purchases made at our store. You agree to promptly update your information, including your email address and so that we can complete your transactions and contact you as needed.
Online store terms
By agreeing to these Terms of Service, you represent that you are at least 18 years old in your state or province of residence, or that you are the age of majority in your state or province of residence.
- ‘’Party Monster Parties & Entertainments Services L.L.C.(PartyMonster.ae) maintains the partymonster.ae Website ("Site").
- ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
- ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
- ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
- ‘’Cardholder must retain a copy of transaction records and PartyMonster.ae policies and rules’’
- ‘’User is responsible for maintaining the confidentiality of his account’’
Customers can cancel their orders 24 hours before delivery, after which full amount will be charged. For refunds, please allow up to 45 days for the refund transfer to be completed. Refunds will be made back to the payment solution used initially by the customer.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Arab Emirates.
For any other question, complaint or suggestion please feel free to contact us at firstname.lastname@example.org or for urgent queries please contact us at 052-9070051.