📋 Terms of Service
Please read our terms and conditions carefully before booking any party rentals or event services. These terms ensure a smooth experience for all our valued customers in Dubai and across the UAE.
Booking & Rental Policies
How long before do I need to book for events rentals and photo booth?
Booking is to be done as early as possible as we tend to get booked quickly. Generally a week in advance is best so we can promise you our best service and ensure availability of your preferred items.
What are the payment terms?
For events and photo booth services, we require a 50% deposit a week to minimum 2 days before the rental day. For bank transfers, please ensure the money reaches our account minimum 1 day before the event to avoid any delays.
What is the return/exchange policy?
We have a strict no refund policy however for events and photo booth you may get a credit note which you can use for up to a year. For products, there is no return policy, and only packed goods can be exchanged for credit note. Goods sold unpacked cannot be exchanged. Cancellation of any events, services, rentals or packages will incur 50% cancellation charge.
What are the delivery terms and conditions?
Please visit our delivery page for delivery schedule and charges. We deliver all over the United Arab Emirates by our own dedicated delivery team. Delivery charges vary based on location and order size.
Can I collect the items from your store?
We are an online store but we do get a lot of collection requests. For pick up, you will have to order by phone and book a time for pick up from our office located at Qouz-4. We try our best to accommodate all requests for pick up but sometimes we are too busy, so please bear with us.
How do you inform about payment confirmation?
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt. Please check your spam folder if you don't receive the confirmation.
Accuracy of billing and account information
You agree to provide current, complete and accurate purchase and payment information for all purchases made at our store. You agree to promptly update your information, including your email address, so that we can complete your transactions and contact you as needed.
Online Store Terms & Conditions
Age Requirements & User Responsibilities
By agreeing to these Terms of Service, you represent that you are at least 18 years old in your state or province of residence, or that you are the age of majority in your state or province of residence.
- Party Monster Parties & Entertainments Services L.L.C. (PartyMonster.ae) maintains the partymonster.ae Website ("Site").
- Visa or MasterCard debit and credit cards in AED will be accepted for payment.
- We will not trade with or provide any services to OFAC and sanctioned countries.
- Customers using the website who are Minor/under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
- Cardholder must retain a copy of transaction records and PartyMonster.ae policies and rules.
- User is responsible for maintaining the confidentiality of their account.
Legal & Governing Law
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Arab Emirates.
Cancellation Policy
Please check our dedicated cancellation and refunds page for detailed information about our cancellation policies and procedures.
Need Help or Have Questions?
For any questions, complaints, or suggestions, please feel free to contact us. Our customer service team is here to help you with all your party rental needs.
